FAQ

How may I contact you?

Via email. Click the “Contact” link on the website menu.
We also reply to our Instagram DMs. Our Instagram name is @lemouniq!

I haven’t received my item. Where is it?

Please refer to your tracking number first (check your e-mail and even a SPAM folder). If there is still an issue, contact us, and we will help you with your problem.

I haven’t received any order details or tracking number

As soon as we receive the tracking number for your order or process it in any way, you should receive an e-mail with the confirmation number. Please, check your SPAM folder first as sometimes it goes over there. If you still cannot find it, feel free to contact us.

What payment types do you accept?

Currently, we only work with PayPal, and PayPal can process almost any payment types possible.

I haven’t received the item or it got lost

Feel free to contact us, and we will issue you a refund. We might need proof that you haven’t received an item (some kind of letter from the postal office might work just fine) in some cases.

The item is not as it is on the photo

Please, be aware, that sometimes the product might not exactly match the photo. We generate our product mock-ups, so the photos you see are digitally-created (they are not the photos of an actual product). The fabrics of the products might differ, and we might change our manufacturers as well. Some pillow prints might look a little bit blurry when you look at them very close. Also, the sizes might not be exact. That’s completely normal. We also use the 18×18 size pillow on most of our mock-ups. If you absolutely don’t like what you received, please, send us photos of the product, so we could take a look at it.

Are you legit?

This is a silly question (okay, maybe not that silly), but yes, we are. You can check out more info on our policies. There’s even a phone number over there, but it’s a personal number, so you most likely will reach the voice mail of the founder. However, if it is an emergency, you might get a callback, but most likely you’ll receive an answer via email (so make sure to e-mail us as well). Besides, all of the communications are made via email or Instagram.

I emailed you, but never got a reply

We try to reply within 24 hours (it might take longer sometimes if we are super busy). However, before canceling the payments and declaring fraud, check your Spam folder (for some reason a lot of our email goes there; we are working on this issue). If it is not there, then call the phone number in our Terms of Use (at the bottom) or try to email us one more time. We do want to help you out!

I loved you, guys! How can I help you out?

If you post a photo of the merchandise you received on Instagram and tag us @lemouniq, it will mean the world to us! Oh yeah, and let us use your photo on our page and tag you back if you don’t mind! Besides, if you do that, we can give you a coupon code for your next purchase!

Where do you ship from? Do you ship globally?

We ship from the United States. And yes, we ship to 165 countries!

What countries do you ship to?

We currently ship to these countries:

Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Chad, Chile, China, Colombia, Comoros, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia

I have a question, and it is not here

Simply contact us, and we will do our best to help you out!